FAQ's

How do I place an order?

You can place an order directly through our website. Simply browse our products, select the items and quantities you require, and add them to your basket. Once you’re ready, proceed to checkout and follow the steps to complete your order.

If you have any questions about placing an order, please contact our team and we’ll be happy to help.

What are your opening hours?

Our office hours are:

Monday to Thursday: 8:45am – 5:00pm
Friday: 8:45am – 4:00pm

Orders can be placed online at any time.

Can I get a price list?

Our products and current pricing are available directly through our website. Simply browse our product range to view the latest prices and available options.

For larger or regular orders, please contact us to discuss your requirements.

What is the cost of delivery?

Delivery charges may vary depending on the size and value of your order and the delivery location.

Any applicable delivery charges will be shown at checkout before you complete your purchase. For larger orders, please contact us to discuss delivery options.

How will my order be delivered?

We use trusted courier services to deliver orders throughout the UK.

Delivery methods may vary depending on the size and weight of your order. If you have specific delivery requirements, please contact us before placing your order and we will do our best to accommodate you.

When will I receive my order?

We aim to dispatch orders promptly and provide reliable delivery across the UK.

Delivery times can vary depending on the products ordered, order time and delivery location. If you require your order by a specific date, please contact us before ordering and we will advise on the available options.

What is your policy for returns or damaged goods?

Please check your order carefully upon delivery. If your order arrives damaged, items are missing, or you have received an incorrect product, please contact us as soon as possible.

Where possible, please provide photographs of any damaged goods or packaging, as these can help us resolve the issue quickly.

Please ensure that any delivery paperwork is checked and signed accordingly where required.

Do you offer credit accounts?

We do not currently offer credit accounts.

All orders must be paid for at the time of purchase. We may review our credit account options as the business grows.

Do you sell individual units? 

No, we do not sell individual units, we are a B2B supplier and we only sell in cases.